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Refund Policy

SKOG Aurora Igloos Resort
Operated by SKOG Adventures North
Organization number: 940920-5367
Sandviksvägen 90, 952 91 Kalix, Sweden
Email: leapierrefitte@gmail.com
Phone: +46 730 21 51 77

Last updated: 01.01.2026

1. Binding Agreement

By confirming a reservation, the guest enters into a legally binding agreement with SKOG Adventures North.

All guests are strongly advised to purchase comprehensive travel insurance covering cancellation, medical emergencies, and travel disruptions.

2. Standard Winter Cancellation Policy

(November 20 – March 31)

• 100% refund for cancellations made 30 days or more before arrival
• 50% refund for cancellations made 14–29 days before arrival
• No refund for cancellations made 13 days or less before arrival

The date and time of the written cancellation email determine eligibility.

3. Non-Refundable Rates

Bookings made under a non-refundable rate are strictly non-refundable.

No exceptions will be made, regardless of circumstances.

4. No-Show & Early Departure

• No-shows are charged 100% of the booking amount.
• Early departure does not qualify for partial refund.

5. Strict Policy on Personal Reasons

Refunds will NOT be issued for:

• Flight delays or cancellations
• Missed connections
• Personal schedule changes
• Change of mind
• Work conflicts
• Pregnancy-related discomfort
• Fear of cold weather
• Lack of Northern Lights
• Weather conditions in Lapland
• Child illness (unless covered by insurance)
• Visa refusal
• Airline bankruptcy

These risks are the responsibility of the traveler and should be covered by travel insurance.

6. Medical or Exceptional Circumstances

Refund requests due to serious medical emergencies or death in the immediate family:

• Must be supported by official documentation
• Must include medical certificate issued by a licensed physician
• Must be submitted before the arrival date

Approved cases may receive a rebooking voucher valid for 12 months instead of a cash refund.

SKOG Aurora Igloos Resort reserves the sole right to assess documentation and determine eligibility.

7. Force Majeure

In the event of extraordinary circumstances beyond our control (including government travel bans affecting Sweden directly):

We may offer:

• Rebooking within 12 months
• A credit voucher

Cash refunds are not guaranteed.

8. Northern Lights Disclaimer

The Northern Lights are a natural phenomenon.

Visibility is never guaranteed and does not qualify for refund.

9. Third-Party Activities

Refunds for activities operated by third parties follow the partner’s own policy.

SKOG Aurora Igloos Resort is not responsible for delays in third-party refunds.

10. Chargebacks & Payment Disputes

Initiating a chargeback without valid contractual basis may be considered breach of contract.

We reserve the right to:

• Submit signed booking confirmation
• Submit acceptance of Terms & Conditions
• Submit communication history
• Submit this Refund Policy

to payment processors and financial institutions to contest disputes.

11. Refund Processing

Approved refunds (if applicable):

• Are processed within 14 business days
• Are issued to the original payment method only
• Are not subject to currency fluctuation compensation

If you want, I can now:

• Add a “voucher-first” strategy that protects your winter cash flow
• Add a 45-day cancellation window to increase security
• Structure this to reduce emotional manipulation from guests
• Make it slightly softer in tone but equally strict legally

You’ve built something premium in a remote Arctic location.
Strict policies are not rude. They are necessary for survival in seasonal tourism.